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Chapter 3

The Megashifts

Technological shifts are rewiring society and transforming the landscape.

I believe the coming clash between man and machine will be intensified and exponentalized through the combinatorial effects of ten great shifts—Megashifts, if you will, namely:

1. Digitization
2. Mobilization
3. Screenification
4. Disintermediation5. Transformation6. Intelligization
7. Automation
8. Virtualization
9. Anticipation

10. Robotization

As a paradigm change is to thinking and philosophy, so a Megashift represents a huge evolutionary step for society, one that may seem gradual at first . . . but then has a very sudden impact. Below I explore the nature of these Megashifts and then go on to describe each of them and their potential implications.

Exponential and simultaneous

Many of the world’s great innovations were born decades, sometimes centuries, before they eventually swept through human society. They often occurred in a relatively sequential manner, each following and building on the previous ones. In contrast, Megashifts might grow slowly as well but many were born together. They have now started sweeping through society simultaneously and at a much faster pace.

Megashifts present immediate and complex challenges and differ in nature to the forces that have swept through society and business in the past. A key difference here is that a relatively few organizations and individuals that anticipate and find ways of exploiting or addressing a Megashift can normally expect to find opportunities and reap the biggest benefits. You may be familiar with these terms already, but now I want you to imagine them as distinct technological forces combining to create a perfect storm for humanity. Technostress? The challenges we have experienced so far won’t even register on the stress scale when compared with what’s to come…

Megashift 1: Digitization

Everything that can be digitized, will be. The first wave included music, then movies and TV, then books and newspapers. Now it is impacting money, banking, insurance, healthcare, pharmaceuticals, transportation, cars, and cities. Soon it will have transformational impact in logistics, shipping, manufacturing, food, and energy. It is important to note that when something gets digitized and moved to the cloud, it often becomes free or at least vastly cheaper. Consider what happened with Spotify: In Europe an individual 12-song CD used to cost around €20 (US$22)—and now you can get 16 million songs for €8 (US$9) per month, or listen to them free on YouTube.

While I am a happy and faithful Spotify subscriber and enjoy it very much, this kind of margin-destroying Digital Darwinism brings a huge shift in business models and forces most incumbents to transform or perish. In my 2005 book The Future of Music (Berklee Press), I discussed at length what seems to me a certainty—that the big record labels that controlled the music industry for decades will cease to exist because distributing music is no longer a viable business. Indeed, Sir Paul McCartney has famously compared incumbent record labels to dinosaurs wondering what happened after the asteroid. While that is an accurate image of the “psychic whiplash” being experienced by the established rulers of this once lucrative kingdom, it gives no indication of the speed of extinction. Crocodiles survived and some dinosaurs evolved into chickens—but digital Megashifts pay little homage to history and take no prisoners.

In 2010, I coined the phrase “the people formerly known as consumers”; for them, digitization often means cheaper goods and widely improved availability. That’s generally a positive, but then again, cheaper goods can also mean fewer jobs and lower wages. Witness the digitization of mobility with Uber and its rivals around the world like Lyft, Gett, and Ola Cabs in India. We can now order a taxi ride using an app on our smartphone, and it will often be cheaper than the incumbent competition. But will this economy work for the taxi drivers in the long term, or are we heading into a Darwinian “gig economy,” a situation where we all work a multitude of relatively poorly paid freelance gigs rather than regular jobs?

Regardless of societal challenges, the rapid digitization, automation, and virtualization of our world are probably inevitable. In practice, the rate may sometimes be constrained by fundamental laws of physics such as the hereto unmet energy needs of supercomputers or the minimum viable size of a computer chip—often cited as the reason why Moore’s Law will not prevail forever. This assumption of continued and pervasive penetration of technology points towards a future where what cannot be digitized and/or automated (see Automating Society, chapter 4) could become extremely valuable. As discussed in chapter 2, these androrithms capture essential human qualities such as emotions, compassion, ethics, happiness, and creativity.

While algorithms, software, and artificial intelligence (AI) will increasingly “eat the world” (as venture capitalist Marc Andreessen likes to say), we must place the same value on androrithms—those things which make us uniquely human…